How to apply - Directors and Heads of Service

Thank you for expressing an interest the above position. If you have read the candidate briefing information and you would like to apply, please follow the guidelines below.

Application Process

Please submit an up-to-date Curriculum Vitae (CV) and covering letter, ensuring that you quote the appropriate reference number as below:

Director of Housing & Communities: ema417

Director of Resources: ema418

Head of Property Care: ema419

Head of Asset Management: ema420

Head of Customer Experience: ema421

Head of People & Culture: ema422

It is important that your CV highlights supporting evidence of how your previous experience and skills relate to the criteria outlined in the role profile and person specification. Within your CV, please supply the following:

  • Full name and postal address;
  • Work and home telephone number, mobile number and email address (NB most written communication with you will be electronic);
  • National Insurance Number;
  • Employment history (explaining any gaps);
  • Education and dates your qualifications were obtained;
  • Current Memberships of relevant professional associations/Institutes and dates;

Your covering letter (maximum of 3 pages) should be used to convey why you are attracted to the role describing how your leadership style and skills will help TCHG map out their future purpose, direction and priorities. The covering letter is considered an important aspect of your application and will be used to assess your motivation for the role.

An Equality and Diversity Recruitment Monitoring Form can be downloaded here. This will assist The Community Housing Group in monitoring selection decisions to assess whether equality of opportunity is being achieved. Any information collated from the Equality and Diversity Recruitment Monitoring Forms will not be used as part of the selection process and will be treated as strictly confidential.

Personal Data

In line with GDPR, we ask that you do NOT send us any information that can identify children or any of your Sensitive Personal Data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life and sexual orientation, genetic and / or biometric data) in your CV and application documentation. Following this notice, any inclusion of your Sensitive Personal Data in your CV/application documentation will be understood by us as your express consent to process this information going forward. Please also remember to not mention anyone’s information or details (e.g., referees) who have not previously agreed to their inclusion.

The timetable for the selection process is included below. In your supporting letter, please advise us if you have any difficultly with the outlined dates and/or any other dates when you are unavailable for assessment. We try to offer flexibility, but it can be difficult to convene the selection panel outside the advertised selection dates due to diary commitments.

Please return your application by noon, 8 October 2021 (Directors) and 15 October 2021 (Heads of Service) to our retained consultants at ema consultancy Limited (ema) to

Your application will be treated with strictest confidence.

Assessment and Selection Process

All applications will be considered and assessed against the requirements of the Person Specification in order to select an initial long list of candidates. If you have been successful at this stage ema will contact you via telephone/email immediately following the initial longlisting meeting with The Community Housing Group.


The information outlined below has been agreed with The Community Housing Group:

Process Date
Closing Date: Director of Resources / Director of Housing & Communities Noon, Friday 8 October 2021
Closing Date: Heads of Service Noon, Friday 15 October 2021

Director of Resources:

Process Date
Screening Interview Tuesday 12 October 2021
Technical Assessment Wednesday 13 October 2021
1-2-1 with Chief Executive / Meet with Chairs of Boards Wednesday 13 / Thursday 14 October 2021
Final Interview and Assessments Tuesday 19 October 2021

Director of Housing & Communities:

Process Date
Screening Interview Wednesday 20 / Thursday 21 October 2021
Final Interview and Assessments Wednesday 3 November 2021

Heads of Service:

Process Date
Screening Interview Monday 25 / Tuesday 26 / Wednesday 27 October 2021
Final Interview and Assessments: Head of Customer Experience Monday 8 November 2021
Final Interview and Assessments: Head of Asset Management Tuesday 9 November 2021
Final Interview and Assessments: Head of People and Culture Wednesday 10 November 2021
Final Interview and Assessments: Head of Property Care Thursday 11 November 2021

Contact Details

If you have any queries about the position or the selection process; or if you would like an informal and confidential discussion with our consultant, please do not hesitate to contact Anne Elliott at ema on 07875 762029 or Ian Robertson on 07947 126329.

Thank you.

Anne Elliott
Managing Director, ema